Quality Policy
Quality Performance is a commitment to excellence by each Dow Automotive employee. It is achieved through teamwork and a process of continuous improvement. We are dedicated to being the leader in providing quality products and services that meet or exceed the expectations of our customers.
Objectives
We will live the Dow Core Values in all aspects of our business.
We will develop, implement, and maintain a quality performance strategy that will focus on ensuring Customer Success and increasing Dow shareholder value.
We will implement and maintain quality management systems that will conform to the requirements of the Dow Quality Management System (ODMS) and Automotive Quality Standards, providing confidence to our customers, our management and our shareholders.
We will develop strong relationships with our internal partners and Dow Automotive customers to create shared value for us and for the automotive industry.
We will dedicate ourselves to the Continuous Improvement Process for all of our products, services and processes utilizing most effective technologies such as Innovate Commercial Offerings, Six Sigma, Design for Six Sigma, and Corrective Action/Preventive Action Databases.
Environmental Policy
At Dow, protecting the people and the environment will be part of everything we do and every decision we make. Each employee has a responsibility in ensuring that our products and operations meet applicable government or Dow standards, whichever is more stringent.
Our goal is to eliminate all injuries, prevent adverse environmental and health impacts, reduce wastes and emissions and promote resource conservation at every stage of the life cycle of our products. We will report our progress and be responsive to the public.
We will live the Dow Core Values in all aspects of our business.
We will develop, implement, and maintain an Environmental Performance Strategy (Aspects) that will focus on ensuring Customer and other stakeholder Success and increasing Dow shareholder value.
We will implement and maintain environmental management systems that will conform to the requirements of the Dow Operating Discipline Management System (ODMS) and ISO standards, providing confidence to our customers, our management, our shareholders and other stakeholders.
We will develop strong relationships with the Government, our Suppliers, Tier I and OEM customers, and local communities to provide environment systems that support sustainable development and create shared value.
We will dedicate ourselves to the Continuous Improvement Process for all of our products, services and processes utilizing most effective technologies such as Innovate Commercial Offerings, Six Sigma, Design for Six Sigma, and Corrective Action/Preventive Action Databases.
Six Sigma at Dow Automotive
What is Six Sigma?
In addition to a number of specific quality programs, Dow Automotive, as part of The Dow Chemical Company, embraces Six Sigma as its methodology and culture in pursuit of business excellence. Six Sigma is a quality discipline that focuses on product and service excellence to create a culture that demands perfection - on target, every time. It's a strategy designed to dramatically upgrade a company's performance on critical business metrics. Six Sigma drives out variation and enables data-based decision making. At its foundation, Six Sigma is a systematic statistical method that breaks down a customer's requirements (processes and products) into tasks or steps, pinpoints the quality problems, reduces the number of defects, and controls the process to sustain improvements. Dow's unique implementation of Six Sigma focuses on customer loyalty and leveraging. Six Sigma coordinates with and builds on other quality initiatives, with the goal of creating an environment in which anything less than Six Sigma quality is unacceptable.
While participating fully in the Six Sigma programs of Dow, Dow Automotive has over 50 trained local champions, in addition to Black Belts and Green Belts who work to attain Six Sigma quality within our business. Dow Automotive has been involved in Six Sigma since 1999 and has expanded our experience base to include both the base MAIC methodology and Design for Six Sigma.
What Will Six Sigma do for Dow Automotive?
Six Sigma will be a vehicle to transform Dow Automotive to premier status - in the eyes of our competitors, in the eyes of Wall Street, in the eyes of society, and at the very foundation of our company, in the eyes of our employees. We will use it to drive increased customer loyalty, better bottom line results and improve processes and quality.
Dow Automotive's Six Sigma Vision
Dow is one of the few premier companies that focus on customers as the basis of Six Sigma efforts. Our objective is to create customer loyalty based on Six Sigma level quality. The desired outcome is unparalleled business excellence.
A New Way of Operating at Dow
Six Sigma is about changing Dow Automotive's culture. It's changing how we work. It is adopting an intolerance for variation. It is measuring inputs not just outputs. It is demanding measurement and accountability. It is requiring sustainable gains. It is delivering on customer satisfaction to build loyalty. And, it is focused on the dynamic power of leveraging.
